Cancellation Policy
Cancellation is possible up to the point of dispatch. This page sets out the timing, the process and what to do if you are too late.
Payment is taken and the order joins the picking queue at The Calligraphy Shop. From that moment until packing begins, cancelling is straightforward.
Contact contact@inkandletter.shop or +1 917-652-4475 quickly, quoting the order number. If it has not yet been packed, the order is cancelled and refunded in full within 5 to 10 business days.
A parcel already with the carrier cannot be intercepted. You can refuse the delivery or return it under the returns policy, and the refund follows when we receive it.
Orders we cancel
Cancellations sometimes come from us: an item is not actually available, a price was wrong on the listing, or the carrier cannot reach the address. We explain and refund fully.
Changing an order instead of cancelling
Need to adjust the quantity, exchange an item or correct the delivery address? Call +1 917-652-4475. Amending before packing beats cancelling and starting again.