Frequently Asked Questions

How long will my order take?

Allow 1–2 business days for The Calligraphy Shop to pick and pack and 3–7 business days with the carrier, the tracking number following by email once the label is scanned.

How much is shipping?

The Calligraphy Shop ships free once an order reaches $40.00, and below that the rate is a flat $5.95 whatever the box weighs.

Do you ship outside the United States?

Not at the moment — The Calligraphy Shop delivers inside the United States only.

Can I collect my order from the shop?

The Calligraphy Shop posts web orders and does not reserve them for pickup, so buying in person means the counter at 1982 Flatbush Ave, Brooklyn, NY 11234, United States, open Mon-Thu: 9:30 AM-5:30 PM | Fri: 9:30 AM-12:00 PM | Sat-Sun: Closed.

What can I pay with?

Checkout at The Calligraphy Shop accepts cards plus Afterpay, Klarna and WeChat Pay, all handled on the provider’s own PCI DSS compliant form.

Can I return something?

Unused goods go back to The Calligraphy Shop within 30 days of delivery, in the packaging they arrived in; our error means our postage. Read the Refund and Returns Policy page for how The Calligraphy Shop handles it.

How fast are refunds?

Once the return reaches The Calligraphy Shop, the refund goes out within within 5 to 10 business days after we receive the returned item to the card or account that paid.

Can I cancel an order?

Cancel before The Calligraphy Shop picks the order, which is roughly a twelve-hour window on a working day, because once it is packed it becomes a return instead.

Is my payment secure?

The card form at The Calligraphy Shop belongs to the payment provider, so no card number is stored on this website.

How do I reach a person?

Write to contact@inkandletter.shop for a reply within 1 business day; the counter number is +1 917-652-4475.

Still stuck?

The Calligraphy Shop
1982 Flatbush Ave, Brooklyn, NY 11234, United States
Phone: +1 917-652-4475
Email: contact@inkandletter.shop
Hours: Mon-Thu: 9:30 AM-5:30 PM | Fri: 9:30 AM-12:00 PM | Sat-Sun: Closed