Track Your Order

Enter the order number from your The Calligraphy Shop confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at The Calligraphy Shop. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email contact@inkandletter.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

Dispatch is usually the next business day after you order. Transit generally runs 3 to 7 business days once the parcel is collected. Orders placed at the weekend are processed on the next working day.

If tracking has not updated

Tracking that has not updated in five business days usually means a problem. Tell us and we will chase the carrier; that is not your job.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email The Calligraphy Shop sent when the order was placed. If that email cannot be found, search your inbox for contact@inkandletter.shop, including the spam folder. Failing that, call +1 917-652-4475 during opening hours (Mon-Thu: 9:30 AM-5:30 PM | Fri: 9:30 AM-12:00 PM | Sat-Sun: Closed) with the name and postcode on the order and we will look it up.